About eNETS Debit | Payment Process | Bank | Technical | Anti-Popup FAQ
Technical
1. What hardware & software do I need for eNETS Debit?
2. Can I use a notebook computer to access eNETS Debit?
3. Can I use other Operating Systems instead of Windows?
4. Whom do I contact if I have technical problems?
5. Is eNETS Debit secure?
6. What should I do if my computer hangs while I am using eNETS Debit?
7. Why is the website slow at times?
8. I am unable to perform any financial transactions. What should I do?
9. I have tried to access the eNETS Debit payment page via my Netscape browse but I see a blank page. What should I do?

 
1. What hardware & software do I need for eNETS Debit?
  We recommend the following:

  • PC with at least a Pentium 133MHz processor or faster
  • 32 MB RAM or higher
  • SVGA or higher resolution monitor, 256 colours minimum
  • Modem of 28.8 kbps or higher
  • Windows operating system
  • Netscape Navigator Version 4.06 or above
  • Internet Explorer Version 4.01 with Service Pack 2(IE4.01 with SP2) or above

    • Note: Please ensure that your browser's Java & JavaScript functions are enabled.
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    2. Can I use a notebook computer to access eNETS Debit?
      Yes, as long as the notebook meets the recommended system requirement.
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    3. Can I use other Operating Systems instead of Windows?
      eNETS Debit,DBS Internet Banking and UOB Internet Banking were developed specifically for Windows operating system. Other operating systems may not be compatible.
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    4. Whom do I contact if I have technical problems?
      We would appreciate it if you could provide the following information when reporting problems:

    1.  Your Transaction ID.
    2.  Your Internet Banking ID.
    3.  Date and time when error occurred.
    4.  The error message(s) or describe the screen you encountered.
    5.  Name of Bank.
    6.  The Operating System (Windows, Macintosh, Unix) you are using.
    7.  Browser (Microsoft Internet Explorer, Netscape Navigator).
    8.  Your contact number during office hours.

    You may send the information to us via e-mail at: helpdesk@nets.com.sg or call NETS Customer Service Call Centre on 6274 1322 during office hours.
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    5. Is eNETS Debit secure?
      eNETS Debit offers a high level of security for online payments, with a level of encryption security operating at 128-bit Secure Socket Layer (SSL) encryption.

    eNETS Debit also provides a tripartite authentication process, called Triple Check, which instantaneously authenticates URA, Banks and our customers.

    Check 1: URA is verified, ie. Our customers can be assured that they are paying to a legitimate organisation.

    Check 2: Customer is verified by the standard banking security procedures when he enters his Internet Banking User ID and password.

    Check 3: The Bank is authenticated through digital certificates that assure URA that the Bank is legitimacy.
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    6. What should I do if my computer hangs while I am using eNETS Debit?
      If you have received the acknowledgement page from both the Bank and URA, your transaction has been successful. You may verify the transaction through Internet Banking at your Bank's website.

    However, if your computer hangs before you reach the acknowledgement page, your transaction has not been successful. You may verify that no deduction was made from your Bank Account through Internet Banking at your Bank's website. After verification, you may proceed to make online payment via eNETS Debit.
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    7. Why is the website slow at times?
      The speed depends on various factors:

  • the traffic on your Internet Service Provider (ISP);
    		•
  • the amount of traffic on the Internet;
    		•
  • interruption to telephone line;
    		•
  • speed and quality of the modem; etc.
    		•

    If you repeatedly encounter slow response at our website, please provide details of the URL (website address) and time of access. NETS will contact you soon to advise on the situation.
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    8. I am unable to perform any financial transactions. What should I do?
      Please ensure that you are using one of the recommended browsers. Check that you have activated the Java and JavaScript features. To activate Java and JavaScript, please follow these steps:

    Netscape Navigator
    Netscape Navigator 4.x
    1.  Click "Edit".
    2.  Select "Preferences...".
    3.  Click "Advanced".
    4.  Ensure that "Enable Java" and "Enable JavaScript" are both checked/ticked.
    5.  Click "OK".
     
    Microsoft Internet Explorer
    IE
    1.  Click "View".
    2.  Select "Internet Options...".
    3.  Select "Advanced" tab.
    4.  Scroll down to "Java VM" & check/tick "Java JIT compiler enabled".
    5.  Click "OK".
     
    IE 5
    1.  Click "Tool".
    2.  Select "Internet Options...".
    3.  Select "Advanced" tab.
    4.  Scroll down to "Microsoft VM" & check/tick "JIT compiler for virtual machine enabled".
    5.  Click "OK".
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    9. I have tried to access the eNETS Debit payment page via my Netscape browser but I see a blank page.
    What should I do?
      You may have tried to access the eNETS Debit payment page via corporate intranet. In such an environment, users of Netscape may not be able to view the eNETS Debit page. Depending on the intranet settings, the Java components on the page may not be able to establish a connection back to the eNETS server.

    Please try changing Netscape's user preferences using the following steps:

    1. Close Netscape.
    2. Locate Netscape's Preferences file on your computer. On Windows 9x/NT/ME, this is normally found at C:\Program Files\Netscape\Users\prefs.js
    3. Open prefs.js in Notepad.
    4. Copy the following line and paste it as a new line at the bottom of prefs.js:
    user_pref("security.lower_java_network_security_by_trusting_proxies", true);
    5. Save prefs.js and close this file.

    Upon completing the above 5 steps, you may re-open Netscape and go to the eNETS homepage again.

    For further clarifications, please seek assistance from your IT team.
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