Before you proceed with the eService, please read the following terms and conditions carefully. By using the eService, you agree to be bound by these terms and conditions. If you do not agree to these terms and conditions, do not proceed with the use of the eService.
CLAIMING A REFUND FOR THE UNUSED PERIOD
You can claim a refund of the season parking fee for the unused period if you use this eService to terminate the season parking ticket before it expires.
The refund is subject to the compliance of the condition stated in INVALIDATING A VEHICLE PARKING CERTIFICATE below.
INVALIDATING A VEHICLE PARKING CERTIFICATE
If a Vehicle Parking Certificate (VPC) issued by URA to the vehicle is still valid, you must either secure a VPC from the
operator of the new parking place, if the vehicle has secured an alternative parking place or obtain
approval from LTA if the vehicle is sold, laid-up or deregistered.
URA is obliged to invalidate the VPC and inform Land Transport Authority (LTA) if you fail to comply with the above requirements.
REFUND OF SEASON PARKING FEE
Where the condition stated in INVALIDATING A VEHICLE PARKING CERTIFICATE above is not applicable,
the refund (if any) will be calculated from the last day of parking indicated in the notification.
Where the condition stated in INVALIDATING A VEHICLE PARKING CERTIFICATE above is applicable and
the requirements are met, the refund (if any) will be calculated from the date the vehicle was disposed
of or had secured an alternative parking place (whichever is applicable) and provided URA is promptly notified
of the event (vehicle disposal or having secured alternative parking place) within the same month. Otherwise, the
refund will be calculated from the date that we receive the proof of alternative parking place or disposal of vehicle.
FURNISHING OF PARTICULARS
Complete and correct particulars must be furnished, otherwise the application may be rejected.
If you are paying by GIRO, you need not inform your bank as URA will arrange with the bank to stop deductions.
ROLLBACK FOR FAILED TRANSACTIONS
If you encounter any technical problem in the course of the transaction and wish to check on the status of the
transaction, please call 6329 3434 from 8.30am to 5.00pm from Monday to Friday (excluding public holidays) and till 1.00pm on the eves of Christmas, New Year's Day & Chinese New Year.
Or you can email us at firstname.lastname@example.org.
Please provide the following details:
- Transaction identification number (if any);
- Point at which error occurred;
- Date/Time of transaction; and
- Error message (if any);
MODIFICATION OF TERMS AND CONDITIONS
URA may, without giving prior notice, modify these terms and conditions from time to time.
You shall be deemed to have accepted and agreed to the terms and conditions as modified upon your use of the eService after the modifications have been made.
URA GENERAL TERMS & CONDITIONS AND CONDITIONS Of ACCESS
In addition to these terms and conditions, the use of the eService shall be subject to and governed by the
URA General Terms & Conditions and the
Conditions of Access
unless the provisions of the URA General Terms & Conditions and Conditions of Access are contrary to and inconsistent with these terms and conditions.
ADDRESS AND CONTACT NUMBER OF URA
Address: Car Parks Division, Urban Redevelopment Authority, 45 Maxwell Road, The URA Centre, Singapore 069118
Contact No: 6329 3434