About eNETS Debit | Payment Process | Bank | Technical | Anti-Popup FAQ

Anti-Popup FAQ
1. Why do I have to configure my software settings?
2. I don't see anything when I click on the Pay button?
3. How to selectively disable anti pop-up software?
4. Configuring the Google toolbar Pop-up Blocker
5. Configuring the Yahoo toolbar Pop-up Blocker
6. Configuring the Windows XP Service Pack 2 (SVP2) Pop-up Blocker
7. Configuring the Norton Internet Security/Firewall Pop-up Blocker

 
1. Why do I have to configure my software settings?
  It is critical that you properly configure any software that prevents pop-up windows (commonly known as “Pop-Up Blockers”) before attempting to make payment for URA's e-services. You are not required to uninstall your anti-popup software. We recognize that pop-ups are a common nuisance on the Internet today, so we provide here instructions on how to effectively configure anti-popup software to allow the re-direction to a secure third party payment gateway to complete your transaction.
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2. I don't see anything when I click on the Pay button?
  If you click on the Pay button and nothing appears to happen, this is a good indication that you may have pop-up blocking software installed (which could also be part of another software – E.g. your firewall). The Payment Gateway launches itself into a new window, which some pop-up blockers mistakenly flag as a malicious pop-up. In order to proceed with the payment process, you will have to either disable your blocker software or add “ura.gov.sg” to the list of sites your software will allow pop-ups to originate from.

If you are making payment by eNETS, please add the following sites to your list of allowed sites. Otherwise, the relevant transaction pages cannot be displayed, and your transaction request cannot be processed.
  1. www.jxgateway.com
  2. dbsd2pay.dbs.com (for DBS/POSB Account holders)
  3. uniservices1.uobgroup.com (for UOB Account holders)
  4. www.citibank.com.sg (for Citibank Account holders)
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3. How to selectively disable anti pop-up software?
  Most pop-up blockers allow you to either selectively allow pop-ups from some sites or temporarily disable their function altogether. We recommend that you selectively allow pop-ups from ura.gov.sg site (domain).

Instructions for configuring the most common pop-up blockers are provided below. However, with virtually hundreds of pop-up blockers on the market today it is impossible to provide an all-inclusive manual. For instructions on other pop-up blockers, please refer to your pop-up blocker manufacturer's manual:
    Notes:
  1. In many cases there is more than one pop-up blocker installed on your computer. This being the case, you’ll need to configure all of them.
  2. Other examples of pop-up blockers may be named "Ad Blocker" or "Window Killer", etc.
  3. Sometimes a blocker may be installed even without your knowledge (this is called “Spam”).
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4. Configuring the Google toolbar Pop-up Blocker
  If you are using Internet Explorer with the Google toolbar, ensure that the Google Toolbar says "Site pop-ups allowed" when you are on URA Online. To accomplish this, go to the required URA webpage and click the button on the Google Toolbar that says " # blocked" (e.g., 299 blocked in the picture below). The button will turn into “Site pop-ups allowed".
 
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5. Configuring the Yahoo toolbar Pop-up Blocker
  If Yahoo toolbar Pop-Up Blocker is blocking something you want to see, there are three ways to override it:
  1. Turn off Pop-Up Blocker by clicking the Pop-Up Blocker menu and unchecking Enable Pop-Up Blocker.
  2. Press and hold the CTRL key while clicking a link to override Pop-Up Blocker and allow any pop-up windows resulting from the click.
  3. Add the source of the pop-up window to your Allowed List by clicking the Pop-Up Blocker menu and selecting Always Allow Pop-Ups From.... Then select the site from the Sources of Recently Blocked Pop-Ups list and click Allow.
If you are making payment by eNETS, please add the following sites to your list of allowed sites. Otherwise, the relevant transaction pages cannot be displayed, and your transaction request cannot be processed.
  1. www.jxgateway.com
  2. dbsd2pay.dbs.com (for DBS/POSB Account holders)
  3. uniservices1.uobgroup.com (for UOB Account holders)
  4. www.citibank.com.sg (for Citibank Account holders)
 
  Find more information about Yahoo's Pop-up Blocker.
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6. Configuring the Windows XP Service Pack 2 (SVP2) Pop-up Blocker
 
  1. Open an Internet Explorer window
  2. Click “Tools” (on the upper menu)
  3. Choose “Internet Options”
  4. Select the “Privacy” tab
  5. Click the “Settings…” button (see the picture below)




  6. In the box for “Address for Web Site to Allow” write “ura.gov.sg”.
    If you are making payment by eNETS, please add the following sites to your list of allowed sites. Otherwise, the relevant transaction pages cannot be displayed, and your transaction request cannot be processed.
    • www.jxgateway.com
    • dbsd2pay.dbs.com (for DBS/POSB Account holders)
    • uniservices1.uobgroup.com (for UOB Account holders)
    • www.citibank.com.sg (for Citibank Account holders)
  7. Click the “Add” button (see the picture below)
  8. Click “Apply” and “OK”
  9. Now close out of Internet Explorer and reload the webcasting lobby page




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7. Configuring the Norton Internet Security/Firewall Pop-up Blocker
 
  1. Open Norton Internet Security's/Firewall’s main window (you may click the firewall icon on the system tray or use Start->Programs->Norton Firewall)
  2. Click the “Ad Blocking” line
  3. Click the “Turn Off” button




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